DEPARTING CHARLOTTESVILLE

Thursday Main St 5:30pm – India Rd 5:50pm

Saturday Main St 10:00am – India Rd 10:20am

Sunday Main St 5:30pm – India Rd 5:50pm

DEPARTING NEW YORK CITY

Friday 9th Ave 5:30pm

Sunday 9th Ave 5:30pm

Monday 9th Ave 5:30pm

 

(434) 295-0782

mail@starlightbus.com

$10.00 off regular rate for
UVA Student * Military
16 or Under* 65 or Over
*Current ID required

C’ville – 836 West Main  (MAP)

C’ville – 2250 India Rd (MAP)

NYC – 9 Ninth Ave (MAP)

 

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FAQ’s

*DISCOUNT TICKET HOLDER MUST HAVE CURRENT VALID ID SHOWING THEY ARE EITHER:
1. Full Time UVA Student
2. Under 16
3. Over 65
4. Active Duty Military

Where do I find the bus in New York?
The pickup location is subject to conditions on ground in the Meatpacking District. It is generally best to go to the front of Pastis Restaurant at #9 9th Street and look toward the Gansevoort NYC Hotel or down Little West 12th St toward Gansevoort St. You will see the bus near one of those two spots.

Do you sell parking?
No. Customers are responsible for arranging their own parking at all locations in Charlottesville and New York.

May guests under 18 years of age ride alone?
Sorry. No.

The bus was late. Am I entitled to a refund?
No. All departure and arrival times are estimates and may be affected by any number of factors including weather, traffic, or mechanical issues.

What if I can’t use a ticket I bought?
No problem – as long as you know at least two hours before your bus is due to depart, call us at 434-295-0782 or email us at admin@nycshuttle.com with your ticket number and you will get a 100% refund. All calls, emails and faxes are time stamped; and all refunds are issued within 7 days.

What if I don’t know that soon or forget to call?
Big problem – you only get 25% back if you call anytime from two hours before departure to 30 days after departure.

But what If I have been in the wilderness feeding the hungry for the last 31 days and couldn’t call?
Sorry, we spent all of your money feeding our own hungry staff.

Can I get a refund at the bus?
No. All refunds are handled through the office.

I qualify for a discount, but I already bought the ticket at a higher price. May I receive a refund?
Yes. Cancel the ticket and get a refund (as long as it’s at least 2 hours before departure) and buy another ticket.

Can I exchange my ticket for a different travel date or time?
Yes. Cancel the ticket and get a refund (as long as it’s at least 2 hours before departure) and buy another ticket.

I’d like to change my destination. Can I do that without paying a fee?
Yes. Cancel the ticket and get a refund (as long as it’s at least 2 hours before departure) and buy another ticket.

May I bring my pet?
Sorry. No.

May I send a package without a human?
Sorry. No.

 

NOTICES, ALERTS OR CANCELLATIONS.

Today = None